Technical Support Portal

Mac LTFS 0

Manuals 4

• TRB3-HLx
• Library Manuals
• SAS-1U-HLx
• IBM Spectrum Archive SDE LTFS

Drivers 3

• TRB3-HLx
• SAS-HLx (WINDOWS)
• TRB2-HLx (MAC) (DISCONTINUED)

LTFS Mounting Utilities 0

Tape Diagnostics Tool 2

• MacOS
• Windows

Support 1

• AnyDesk Screen Share Utility

FAQ 4

• My software cannot find my tape drive (MAC)
• Can I plug my Thunderbolt 3 cable into any USB-C port?
• I purchased a software license, how do I get my software?
• Force uninstall ArcSAS Driver

LTFS Companion App 0

Error Codes 6

• 1 - Temperature fault
• 2 - Power fault
• 6/7 - Drive or Media fault
• J - Incompatible media or media format
• C - Drive requires cleaning

View all 6

Microsoft Windows Server 1

• Drive not functioning with Windows Server