Technical Support Portal

Windows LTFS 1

• IBM Spectrum Archive SDE Download

Mac LTFS 1

• MagStor LTFS Companion App Download

Manuals 3

• Manual: MagStor TRB3-HLX - Thunderbolt™ 3 Tape Drive
• Manual: MagStor SAS-HLX - SAS Tape Drive
• Link: IBM Spectrum Archive SDE Online Manual

Drivers 5

• TRB3-HL Series Thunderbolt 3 Tape Drives (MAC) 2019-11-22
• TRB3-HL Series Thunderbolt 3 Tape Drives (MAC) 2018-8-28
• TRB3-HL Series Thunderbolt 3 Tape Drives (WINDOWS)
• SAS-HL Series SAS Tape Drives (WINDOWS)
• TRB2-HL Series ThunderPro 2 Tape Drive (MAC) (DISCONTINUED)

FAQ 4

• Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
• My software cannot find my tape drive (MAC)
• Can I plug my Thunderbolt 3 cable into any USB-C port?
• I purchased a software license, how do I get my software?

LTFS Companion App 2

• My LTFS Companion App does not function on MacOS Catalina
• My LTFS Companion App does not function on MacOS version prior to 10.11

Error Codes 6

• 1 - Temperature fault
• 2 - Power fault
• 6/7 - Drive or Media fault
• J - Incompatible media or media format
• C - Drive requires cleaning

See all 6 articles