Technical Support Portal

FAQ 5

• Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
• My software cannot find my tape drive (MAC)
• Can I plug my Thunderbolt 3 cable into any USB-C port?
• My tape drive cleaning light is ON, ERROR C
• I purchased a software license, how do I get my software?

Drivers 4

• TRB3-HL Series Thunderbolt 3 Tape Drives (MAC)
• TRB3-HL Series Thunderbolt 3 Tape Drives (WINDOWS)
• SAS-HL Series SAS Tape Drives (WINDOWS)
• TRB2-HL Series ThunderPro 2 Tape Drive (MAC) (DISCONTINUED)

Manuals 2

• Manual: MagStor TRB3-HLX - Thunderbolt™ 3 Tape Drive
• Manual: MagStor SAS-HLX - SAS Tape Drive

LTFS Companion App 3

• MagStor LTFS Companion App Download
• My LTFS Companion App does not function on MacOS Catalina
• My LTFS Companion App does not function on MacOS version prior to 10.11