Technical Support Portal

Mac LTFS 0

Manuals 5

• TRB3-HLX
• SAS-HLX
• Library Manuals
• IBM Spectrum Archive SDE
• SAS-1U-HLX

Drivers 3

• TRB3-HLX
• SAS-HLX (WINDOWS)
• TRB2-HLX (MAC) (DISCONTINUED)

LTFS Mounting Utilities 2

• MacOS
• Windows

Tape Diagnostics Tool 2

• MacOS
• Windows

Support 1

• AnyDesk Screen Share Utility

FAQ 5

• Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
• My software cannot find my tape drive (MAC)
• Can I plug my Thunderbolt 3 cable into any USB-C port?
• I purchased a software license, how do I get my software?
• Force uninstall ArcSAS Driver

LTFS Companion App 2

• Companion App fails on Catalina
• Companion App fails prior to 10.11

Error Codes 6

• 1 - Temperature fault
• 2 - Power fault
• 6/7 - Drive or Media fault
• J - Incompatible media or media format
• C - Drive requires cleaning

See all 6 articles

Microsoft Windows Server 1

• Drive not functioning with Windows Server