Technical Support Portal

Diagnostic Tools 4

• AnyDesk Screen Share Utility
• IBM Tape Diagnostic Tool (ITDT) MacOS
• IBM Tape Diagnostic Tool (ITDT) Windows
• IBM Tape Diagnostic Tool (ITDT) Linux

Drivers 4

• LTOx Thunderbolt 3 Desktop / RM
• LRU Thunderbolt-3 LTOx RAID
• LTOx SAS Desktop (WINDOWS)
• LTOx Thunderbolt 2 (MAC) (Discontinued)

Firmware 4

• LTO Firmware
• Verifying Tape Drive FW With ITDT
• Updating Tape Drive FW Using ITDT (Windows)
• Updating Tape Drive FW Using ITDT (MacOS)

Thunderbolt-3 & LRU LTOx RAID 6

• ArcSAP RAID Configuration Software
• HDD not seen in TRB3 Removable Hard Drive Bay
• Creating a RAID set and RAID volume
• LTO Drive Pass-Through Configuration
• RAID/Pass-Through Configuration

View all 6

LTFS Mounting Utilities 1

• IBM Spectrum Archive SDE LTFS

Manuals 4

• LTOx Thunderbolt 3 Desktop
• LTOx SAS Desktop
• Library and Rack Mounted LTOx
• ePro 10G Series

Tape Libraries 2

• Lost Password on M3000 Library Recovery
• Library Firmware

Error Codes 6

• 1 - Temperature fault
• 2 - Power fault
• 6/7 - Drive or Media fault
• J - Incompatible media or media format
• C - Drive requires cleaning

View all 6

FAQ 7

• LTO9 Media Calibration
• My software cannot find my tape drive (MAC)
• Can I plug my Thunderbolt 3 cable into any USB-C port?
• I purchased a software license, how do I get my software?
• Force uninstall ArcSAS Driver

View all 7