Use the IBM Tape Diagnostic Tool (ITDT) to diagnose the health of your tape drive(s).   


Please note, this tool does not have a graphical interface and might require some basic command line knowledge. 


1. Download   install_itdt_se_MacOS_9.5.4.20220718     to a preferred directory.


2. Open up a terminal window and provide "install_itdt_se_MacOS_9.5.4.20220718" installer the necessary permissions to execute using  chmod command:   

chmod 777 Downloads/install_itdt_se_MacOS_9.5.4.0220718  


* Directory location may vary depending on which directory the installer was saved to. 





3.  Issue the command to execute the installer: 


 ./Downloads/install_itdt_se_MacOS_9.5.4.20220718


* Directory location may vary depending on which directory the installer was saved to 




4.  If you receive a security popup window proceed with step 4.  If the ITDT installer runs without any interruption        

      skip to step 9.


If you receive a security popup window, click on Cancel, then open System Preferences --> Security & Privacy --> General   click "Allow Anyway"


 




5. Return to the terminal window and execute the installer again with command:

 
./Downloads/install_itdt_se_MacOS_9.5.4.20220718


7.  If you receive this popup window, click on Open



8. Return to the terminal window to execute the installer command once more:


./Downloads/install_itdt_se_MacOS_9.5.4.20220718 



9.  Follow the prompts and enter L [Enter], I [Enter] to allow ITDT to install.






10. Open macOS finder and navigate to the directory of the installer. An ITDT folder will be present.  Open the ITDT folder and double click on  ITDT.  A terminal window will open and ITDT will start.




ITDT




 

Type 's' and press enter to scan for devices (make sure the drive is not used by another software).  It will detect the tape drive. Type '0' or the line number next to the drive you wish to select and press enter.  An 'X' will appear noting that it is selected



ITDT Drive dump


If support requests a drive dump to review logging type 'd' and press enter.  The drive will gather all log files and dump them to your itdt/output folder 





Provide .blz file to support for review.