FAQ

Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
Thu, Jul 19, 2018 at 6:35 PM
My software cannot find my tape drive (MAC)
For those that cannot find their tape drive within their software. Please check if you've installed your driver included on your USB stick for your...
Fri, Jul 20, 2018 at 4:01 PM
Can I plug my Thunderbolt 3 cable into any USB-C port?
While Thunderbolt 3 shares the same connection type as USB-C, not all USB-C ports are Thunderbolt 3 enabled. Look for the Thunderbolt insignia next to ...
Fri, Jul 20, 2018 at 6:15 PM
My tape drive cleaning light is ON
LTO Tape drives after extended use will request cleaning.  You can purchase any brand of a Universal LTO Cleaning Cartridge as they're all of equal qua...
Fri, Jul 20, 2018 at 6:08 PM
I purchased a software license, how do I get my software?
Note: This article applies only to North American customers.   If you purchased a software license, your sales agent should've asked you to create ...
Fri, Jul 20, 2018 at 4:40 PM