FAQ

LTO9 Media Calibration
When LTO9 media is initially loaded into the LTO9 drive, the drive automatically initiates tape calibration, which includes initialization and characteriz...
Mon, Aug 21, 2023 at 6:38 PM
My software cannot find my tape drive (MAC)
Catalina introduced a bug which causes the MagStor driver to fail the first time it is installed. Install the driver, restart when prompted, then install an...
Thu, Jan 30, 2020 at 11:57 AM
Can I plug my Thunderbolt 3 cable into any USB-C port?
While Thunderbolt 3 shares the same connection type as USB-C, not all USB-C ports are Thunderbolt 3 enabled. Look for the Thunderbolt insignia next to ...
Fri, Jul 20, 2018 at 6:15 PM
I purchased a software license, how do I get my software?
Note: This article applies only to North American customers.   If you purchased a software license, your sales agent should've asked you to create a...
Fri, Jul 20, 2018 at 4:40 PM
Force uninstall ArcSAS Driver
Very rarely, the ArcSAS driver can become stuck; Functioning improperly, un-removable, un-updatable. This is not a common problem, but if you have exhausted...
Thu, Jan 14, 2021 at 11:01 AM
Drive not functioning with Windows Server
Confirmed with Microsoft Windows Server 2012 R2 & 2016 Microsoft Windows Server 2012 R2 - Direct Link to Update kb4041685 Microsoft Windows Server 2016...
Tue, Feb 25, 2020 at 6:21 PM