FAQ

Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
Quick Start Guide for MagStor Thunderbolt 3 Tape Drives PDF
Wed, Mar 13, 2019 at 3:58 PM
My software cannot find my tape drive (MAC)
Catalina introduced a bug which causes the MagStor driver to fail the first time it is installed. Install the driver, restart when prompted, then install an...
Thu, Jan 30, 2020 at 11:57 AM
Can I plug my Thunderbolt 3 cable into any USB-C port?
While Thunderbolt 3 shares the same connection type as USB-C, not all USB-C ports are Thunderbolt 3 enabled. Look for the Thunderbolt insignia next to ...
Fri, Jul 20, 2018 at 6:15 PM
I purchased a software license, how do I get my software?
Note: This article applies only to North American customers.   If you purchased a software license, your sales agent should've asked you to create ...
Fri, Jul 20, 2018 at 4:40 PM