Error Codes

Error codes, their meaning and troubleshooting instructions.

1 - Temperature fault
This fault occurs when the drives sensor detects temperatures outside of operational range. Check that the fan on your MagStor is operational. If the fan h...
Wed, Jan 29, 2020 at 4:26 PM
2 - Power fault
Power supplied outside of range. This error may be caused by the internal power supply, the power cable, or power source. If you cannot confirm that the po...
Wed, Jan 29, 2020 at 4:32 PM
6/7 - Drive or Media fault
Note from Support - Confirm that the tapes you are using originate from a trusted seller. We have had reports of some tapes obtained through marketplace ven...
Wed, Jan 29, 2020 at 5:08 PM
J - Incompatible media or media format
Note from support - Confirm that the tapes you are using originate from a trusted seller. We have had reports of some tapes obtained through marketplace ven...
Wed, Jan 29, 2020 at 5:01 PM
C - Drive requires cleaning
Note from support - Drives should NEVER be run in dirty or dusty environments. During reading and writing the tape is exposed within the drive and this wil...
Wed, Jan 29, 2020 at 5:30 PM
P - Write operation to write protected media
On the bottom of the LTO tape, there is a red switch. when this lock is engaged (The lock graphic is visible) the media is write protected and the drive wil...
Wed, Jan 29, 2020 at 5:16 PM